Answers to your questions about hosting, billing, and support.

Big Brand Marketing provides reliable cPanel-based Shared Web Hosting for businesses, professionals, startups, and growing websites. Our platform is designed to make purchasing, managing, renewing, and supporting your hosting simple.

We currently offer Shared Web Hosting with three plans: Lite, Advance, and Executive. Each plan is designed for different website requirements and usage levels.

The right plan depends on your website size, traffic, storage needs, and resource requirements. If you're unsure, you can compare the features of Lite, Advance, and Executive plans or contact our support team for guidance.

Yes. Our Shared Hosting plans are cPanel-based, giving you an easy interface to manage your website, files, databases, email, backups, and other hosting features.

After successful payment, your order goes through a quick verification and admin review process. Hosting is generally activated within 10–15 minutes of successful payment.

Not completely. Payment is processed online, but the hosting order goes through a manual admin review before the account is activated.

You can manage your hosting through the BBM customer dashboard. From there, you can view your hosting, invoices, renewals, support tickets, and addon domains.

We currently offer three Shared Hosting plans: Lite, Advance, and Executive. You can choose the plan that best matches your website's requirements.

Yes. Hosting is available in 1-year, 3-year, and 5-year billing cycles. Longer billing cycles come with applicable multi-year discounts.

GST is added automatically at checkout. 18% GST is applicable to the hosting purchase as shown during the checkout process.

Yes. BBM supports coupon codes that can provide discounts on eligible purchases. If you have a valid coupon, you can apply it during checkout.

If your website's requirements change, you can contact our support team to discuss available upgrade options. Plan changes may depend on your current plan and the requested service.

Our affiliate program is coming soon. Once it is officially launched, details about eligibility and commissions will be published on the website.

Payments are processed through Razorpay. Depending on the options available at checkout, you can pay using cards, UPI, net banking, and other supported payment methods.

Payments are processed through Razorpay's payment infrastructure. BBM does not directly handle or store your complete card or banking credentials.

Once your payment is successfully completed, the order is sent for verification and admin review. After approval, your hosting account is generally activated within 10–15 minutes.

If a payment fails or remains unsuccessful, the hosting order will not be activated. If your payment was deducted but the order still shows as pending, please contact support so the transaction can be checked.

Yes. Your invoices are available through your BBM customer dashboard. You can access your billing information and payment records from your account.

Yes. Customers can renew their hosting directly through the customer dashboard. You can also raise a support ticket if you want our team to assist with the renewal.

Domain registration is coming soon. Currently, BBM focuses on Shared Web Hosting, while domain registration will be introduced as a future service.

Yes. You can use an existing domain with your BBM hosting account. You will need to point the domain's DNS/nameservers to the hosting service as instructed.

We currently do not sell standalone SSL certificates. SSL is provided free with eligible hosting through AutoSSL.

Yes. SSL is provided through AutoSSL as part of the hosting environment, so you don't need to purchase a separate SSL certificate for supported websites.

Domain registration is not currently live, so domain purchases cannot yet be completed through BBM. Domain registration is planned as a coming soon service.

Yes. Daily backups are taken automatically as part of the hosting service. Customers can also access and download available backups through cPanel.

Yes. Available backups can be accessed and downloaded through the applicable cPanel backup functionality. We recommend keeping an independent copy of important website data as an additional precaution.

After expiry, a 30-day grace period is provided before the hosting account is suspended. After suspension, data may be retained for a limited additional period subject to applicable retention charges.

Once the applicable retention period expires, the hosting data may be permanently deleted and may no longer be recoverable. If the data has already been removed, a new hosting plan and fresh setup may be required.

You may be able to reactivate the hosting during the applicable retention period, subject to the applicable charges and account status. Once the retention period has expired and data has been permanently deleted, the original hosting data cannot be guaranteed to be recoverable.

Hosting must not be used for activities such as spam, phishing, malware, hacking, illegal content, fraud, DDoS attacks, or other abusive activities. Resource abuse that negatively affects the server or other customers is also prohibited.

Shared hosting resources are shared between customers, so excessive CPU, RAM, storage, processes, or other resource usage may affect the server. Depending on the situation, BBM may issue a warning, temporarily restrict the account, recommend an upgrade, or terminate the service for continued abuse.

For normal resource-related issues, BBM generally follows a progressive approach starting with a warning. However, serious violations such as malware, phishing, hacking, illegal activity, or significant security threats may result in immediate suspension without prior warning.

No. Accounts suspended or terminated due to serious or confirmed violations of BBM's policies may lose refund eligibility, including the 30-day money-back guarantee.

BBM takes reasonable measures to maintain the security and reliability of the hosting environment. Customers are also responsible for keeping their website software, plugins, passwords, and applications secure and up to date.

You can renew your hosting directly from your customer dashboard. If you prefer assistance, you can raise a support ticket and our team can help you with the renewal.

Yes. BBM may send renewal reminders before your hosting expires. However, customers remain responsible for ensuring that their hosting is renewed on time.

After expiry, you receive a 30-day grace period before the hosting is suspended. After the grace period, the account may be suspended and data retention may become subject to additional charges.

Eligible new hosting purchases qualify for a 30-day money-back guarantee. If you request a refund within the first 30 days and there is no policy violation, the applicable charge for the days you used the hosting will be deducted and the remaining eligible amount will be refunded.

No. The 30-day money-back guarantee applies to eligible new hosting purchases, not hosting renewals.

You can submit a cancellation request through your customer dashboard. Our team will review the request and, where applicable, calculate the refund based on your usage and the applicable refund policy.

You can raise a support ticket directly from your customer dashboard. This allows our team to access the relevant account and service details when handling your request.

Our support team is available Monday to Saturday, 10:00 AM to 7:00 PM. Sunday is our weekly off day.

Yes. You can raise a ticket at any time through your dashboard. Tickets submitted outside support hours will be reviewed and handled during the next working day.

Yes. While you can renew directly through your dashboard, you can also raise a support ticket if you want our team to assist you with the renewal process.

Yes. The BBM customer dashboard allows customers to manage their available addon domain functionality along with their hosting services.