This Privacy Policy explains what information Big Brand Marketing collects, why we collect it, how we use it, how it may be shared, and how we protect and retain it.
Depending on how you use our services, we may collect:
Payments may be processed through third-party payment providers such as Razorpay. BBM does not intentionally store complete card, UPI, or banking credentials that are processed by the payment provider.
When you purchase hosting, we may process information required to provision and manage your hosting account, including hosting account identifiers, domain-related information, server-related information, and technical configuration details.
If you choose to sign in using Google OAuth, we may receive basic information made available by Google for authentication, such as your name, email address, and account identifier.
We may automatically receive certain technical information when you use our website or services, including:
We may use cookies and similar technologies to maintain login sessions, provide essential website functionality, improve security, and understand how our services are used.
Additional analytics, marketing, or third-party technologies may be introduced in the future. Where applicable, this Privacy Policy may be updated accordingly.
We may use collected information to:
Our hosting services may involve third-party infrastructure and service providers used for server management, payment processing, authentication, DNS, security, or related technical operations.
For example, hosting provisioning and management may be performed through WHM/cPanel infrastructure, while payments may be processed through Razorpay and account authentication may be supported through Google OAuth.
We may add or change service providers as our business and technical infrastructure develops.
Payments made through our website may be processed by Razorpay or another authorized payment provider.
Payment providers may independently process payment information under their own privacy policies and terms.
BBM may retain transaction references, payment status, invoice information, and related records necessary for accounting, customer support, fraud prevention, refunds, disputes, and legal compliance.
We do not sell customer personal information as a business practice.
Information may be shared where reasonably necessary with:
We may also disclose information where necessary to investigate fraud, abuse, security incidents, policy violations, or threats to our services or users.
We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet-based service can guarantee absolute security. Customers are also responsible for maintaining the confidentiality of their account credentials and access information.
Customers are responsible for maintaining appropriate copies of their own website and other important data.
BBM may maintain daily backups as part of the hosting service. Where the hosting system provides a backup download facility, customers may download available backups through the applicable account interface.
Backup availability, restoration, retention, and technical limitations may vary depending on the hosting infrastructure.
We retain information for as long as reasonably necessary for the purposes for which it was collected, including account management, hosting operations, customer support, security, accounting, taxation, dispute handling, and legal compliance.
When a hosting account is suspended after the applicable grace period, related hosting data may be retained for an additional limited period subject to applicable retention charges.
After the applicable retention period expires, hosting data may be permanently deleted and may no longer be recoverable.
Certain payment, invoice, tax, security, and transaction records may be retained for longer where required by applicable law or legitimate business requirements.
You are responsible for ensuring that the information provided to BBM is accurate and up to date.
Where applicable under law, you may contact us regarding access, correction, deletion, withdrawal of consent, or other privacy-related requests concerning your personal information.
Requests may be subject to verification and applicable legal or operational requirements.
Our website or services may contain links to third-party websites, applications, payment services, authentication services, or other platforms.
BBM is not responsible for the privacy practices of independent third parties. Customers should review the applicable third-party privacy policies before using such services.
Our services are intended for users who are legally capable of entering into applicable service agreements. We do not knowingly seek to collect personal information from individuals who are not legally permitted to use our services.
BBM may process personal information in accordance with applicable Indian laws and regulations, including applicable provisions of the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, together with applicable rules, notifications, and amendments.
The applicable legal framework may change over time, and this Privacy Policy may be updated accordingly.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, third-party providers, legal requirements, or business practices.
The updated version will be published on this page with a revised “Last Updated” date.
For privacy-related questions or requests, contact:
Requests received outside support hours will generally be handled during the next working hours.