These Terms govern your access to and use of the Big Brand Marketing website, customer dashboard, shared hosting services, and related services.
BBM currently provides shared web hosting services.
Additional products or services may be introduced in the future. Where necessary, additional terms may apply to those services.
Customers must provide accurate and complete information when creating an account.
You are responsible for:
BBM may restrict or suspend an account where information appears inaccurate, fraudulent, misleading, or associated with unauthorized activity.
Hosting services are provided against successful payment through the available payment methods.
Payments may be processed through Razorpay or other authorized payment providers.
Applicable taxes, including GST where applicable, may be added to service charges.
BBM may not activate a service where payment has failed, remains pending, is reversed, or is subject to a payment dispute.
After successful payment and verification, hosting accounts are generally activated within 10–15 minutes.
In exceptional circumstances involving payment verification, technical issues, security checks, or infrastructure conditions, activation may take longer.
Customers will receive renewal reminders before service expiry where applicable.
A customer may renew:
The customer is responsible for ensuring timely renewal of services.
After the hosting expiry date, a 30-day grace period may be provided.
During the grace period, the hosting service may be subject to restrictions or suspension depending on the account status.
After the grace period expires, the hosting service may be suspended.
BBM may retain hosting data for an additional limited period after suspension, subject to applicable data-retention charges.
After the applicable retention period expires, the hosting data may be permanently deleted.
Shared hosting resources are shared among multiple customers.
Customers must use hosting resources reasonably and must not adversely affect server performance, stability, security, or other customers.
Excessive CPU, RAM, disk, inode, process, bandwidth, email, database, or other resource usage may result in:
Customers must comply with BBM's Acceptable Use Policy.
Activities involving spam, phishing, malware, hacking, DDoS attacks, fraud, illegal activities, copyright infringement, prohibited content, resource abuse, or other harmful activity may result in immediate suspension or termination.
Serious violations may be acted upon without prior warning.
BBM may provide daily backups as part of the hosting service.
Where available, customers may download their backups through the applicable customer interface.
Customers remain responsible for maintaining independent backups of important data.
Backup availability and restoration may depend on technical circumstances and infrastructure limitations.
Eligible new hosting purchases may qualify for BBM's 30-day refund policy, subject to the applicable Refund & Cancellation Policy.
Refunds are not available for services or accounts terminated due to serious violations of the Terms, Acceptable Use Policy, fraud, abuse, or illegal activity.
BBM may suspend or terminate services where necessary due to:
Where appropriate, BBM may provide a warning before suspension. Serious violations may result in immediate suspension or termination.
If a customer initiates a chargeback or payment dispute, BBM may suspend or restrict the associated service until the payment dispute is resolved.
A separate refund will not ordinarily be processed while the same payment remains under an active payment dispute.
BBM aims to maintain reliable hosting services and provides a target uptime commitment as described in its SLA / Uptime Policy.
Availability may be affected by scheduled maintenance, emergency maintenance, third-party failures, security incidents, customer-side issues, DNS propagation, force majeure events, or circumstances outside BBM's reasonable control.
To the extent permitted by applicable law, BBM will not be responsible for indirect, incidental, consequential, special, or business losses arising from the use or inability to use the services.
Customers remain responsible for their website content, applications, configurations, backups, credentials, and use of the hosting service.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
BBM may modify, improve, replace, suspend, or discontinue features or components of its services where reasonably necessary.
Where a material change affects an existing service, BBM may communicate the change through appropriate channels.
BBM may update these Terms, policies, pricing, service features, and operational procedures from time to time.
Updated policies will be published on the relevant website page.
Continued use of the services after an applicable update may constitute acceptance of the updated Terms.
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
For questions about these Terms, contact: