Big Brand Marketing provides digital web hosting services. No physical product is shipped to customers.
Our hosting services are delivered electronically through customer accounts and hosting infrastructure.
Customers receive access to their purchased hosting service through the applicable customer dashboard and hosting environment.
A hosting order is processed after successful payment through the available payment gateway.
In cases where payment verification or security review is required, activation may be delayed until the transaction is confirmed.
After successful payment and verification, eligible hosting accounts are generally activated within 10–15 minutes.
In exceptional circumstances, activation may take longer due to payment verification, technical issues, maintenance, security checks, or infrastructure-related conditions.
Once activated, customers may access applicable hosting information, account details, and management features through the customer dashboard.
Customers are responsible for maintaining the security of their account credentials.
Customers may renew hosting services through:
Renewal reminders may be sent before the applicable expiry date.
After expiry, a 30-day grace period may be provided.
After the grace period expires, the hosting service may be suspended.
BBM may retain the associated hosting data for an additional 30 days after suspension, subject to applicable data-retention charges.
After this retention period, the data may be permanently deleted and may not be recoverable.
A new hosting purchase may be required after permanent deletion.
BBM may maintain daily backups as part of the hosting service.
Where the customer dashboard provides a backup download option, customers may download available backups themselves.
Customers should maintain independent copies of important website and business data.
Customers may contact BBM through the available support channels.
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM | Sunday: Closed
Support tickets may be submitted outside working hours and will generally be reviewed during the next working hours.
Because hosting is a digital service:
BBM may update its service delivery procedures, infrastructure, activation processes, or customer management systems as required.
Material changes may be reflected in an updated version of this Policy.