Refund & Cancellation Policy

Eligible new shared hosting purchases are covered by a 30-day money-back guarantee.

A customer may request cancellation and a refund within 30 days of the applicable hosting purchase, subject to this Policy.

Where a refund is approved, BBM will calculate the amount payable after deducting the applicable charge for the period during which the hosting service was used.

The refund will therefore generally be calculated as:

The exact amount may depend on the hosting plan and applicable billing calculation.

A refund may be considered where:

• The request is made within 30 days of the eligible new hosting purchase;
• The account has not been involved in a violation of BBM policies;
• The service has been used for legitimate purposes; and
• The cancellation request passes BBM's normal review and verification process.

A refund will not be available where an account has been suspended or terminated because of serious or confirmed violations, including:

• Spam
• Phishing
• Malware
• Hacking
• Fraud
• Illegal activity
• DDoS or malicious attacks
• Copyright infringement
• Serious resource abuse
• Other prohibited activity under the Acceptable Use Policy

BBM may also deny a refund where there is evidence of fraudulent activity or deliberate misuse of the refund policy.

The 30-day money-back guarantee applies to eligible new hosting purchases.

Hosting renewals are not automatically covered by the new-purchase 30-day money-back guarantee.

Customers may request cancellation through the customer dashboard.

The customer may submit a cancellation/refund request, after which the BBM team may review the account, usage, payment, and applicable policy conditions.

Approval is subject to verification.

Once a refund request is approved, the applicable refund amount will be processed to the customer's registered bank account.

Approved refunds are generally processed within 5–7 business days.

Actual crediting time may vary depending on banking or payment-processing systems.

If a customer has already initiated a chargeback or payment dispute for the same transaction, BBM may suspend or restrict the associated service and will generally not process a separate refund for the disputed transaction until the payment dispute is resolved.

Customers whose services are suspended or terminated due to serious violations of BBM's Terms & Conditions or Acceptable Use Policy may not qualify for a refund.

Cancellation of a hosting service does not necessarily mean that hosting data is immediately deleted.

Where applicable, data may remain available during the applicable grace or retention period.

After the applicable retention period expires, data may be permanently deleted and may not be recoverable.

BBM may update this Refund & Cancellation Policy from time to time.

The latest version published on this page will apply to applicable requests, subject to any rights or obligations that cannot legally be changed retrospectively.

For cancellation or refund assistance: